Limited Warranty, Service ,Return & Exchange

Shipping policy:

  • If product is available in stock : Ships within 1-2 Business Days
  • If product is not available in stock : Pre-order, ships within 5 to 6 weeks
  • Material will be delivered to customer within 5 to 10 days. It will be depend on Customers location, courier services etc.

Cancellation policy :

  • After receiving customers order, we dispatch product within 1 or 2 days
  • In case if customer want to change order or cancel this order. They should contact Hanna Mumbai office.
  • This should be done within 2 days after receiving order confirmation mail.
  • Hanna Instrument has all rights to accept or reject order cancel request.

Return policy :

Product Return and Exchange Returning Merchandise:

Should an instance occur when a product may need to be returned for exchange or credit, or should a discrepancy occur in a packing slip, Hanna must be contacted to obtain a Return Goods Authorization (RGA) Number. Please follow these steps:

  • Within 30 days of receipt of merchandise call Hanna’s Technical Service Department to obtain a RGA number.
  • Hanna will issue a Return Goods Authorization Number.
  • The number must be clearly marked on the outside of the package being returned. Shipments without a RGA Number will be refused.
  • Credit returns may be subject to a 25% restocking fee

Refund Policy :

Once cancelled or order returned, refund will be processed in the original mode of payment, which will be credited within 7 to 10 working days

Limited Warranty

Hanna Instruments Romania

Hanna products are manufactured in our ISO 9001:2008 facilities, meeting the highest quality standards in the industry. Hanna’s high standards also apply should a product be returned due to defects in material or workmanship.

Limitations: Warranted products may be returned for repair or replacement only at the discretion of Hanna. In some circumstances, remedy may constitute refund for the price paid for the product.

The warranty period commences from the original date of sale to the user. Warranty is valid only when the product is used under normal conditions and in accordance with operating limitations and prescribed maintenance procedures. The express warranty stated previously is the only express warranty given by Hanna Instruments to the end-user buyer. Hanna expressly disclaims any warranties implied by law, including but not limited to warranty of merchantability of  fitness for a particular purpose. Hanna shall not be liable for any individual or consequential damages of any kind for breach of any warranty, negligence, on the basis of strict liability or otherwise. Hanna’s warranty periods differs across our range of instrumentation. Below is a general time frame of warranties for various categories of products. For any clarification or questions about a particular product then please contact your local Hanna representative for specific warranty information. To locate your local office click here.


Length of warranty Category of product
 24 Months Bench and portable meters, Process instruments, Magnetic stirrers
 12 Months Dosing pumps, Titriter pumps & burette, Waterproof testers HI9812X, HI9813X Series 
 06 Months Testers(HI9810X, HI9830X, HI9820X series), Checkers, Pocket thermometers, Electrods, Probes.

 


Instrument Service:

Warranty and non-warranty service, replacement, calibration and repairs are performed by factory trained service technicians at one of Hanna’s Technical Service Centers worldwide. All items must have a Return Goods Authorization (RGA) number that can be obtained by contacting the Hanna Technical Service Department. The RGA number should be clearly marked on the outside of the box and the unit shipped prepaid and insured. Any product not bearing an RGA number will be refused. All products returned for warranty repair or replacement MUST be preceded or accompanied with proof of purchase, such as the original invoice or packing slip. Under special circumstances it may be deemed necessary by Hanna to issue a Return In Advance (RIA). In such cases, the defective materials must be returned to Hanna within 30 days. Materials not returned within 30 days become chargeable. Materials must be packed properly to avoid damage during transport, which would render the warranty null and void. The sender is responsible for expediting any damage claims placed against the carrier.

In most cases, a flat minimum service charge applies to non-warranty repairs or recalibration. Please contact your local Hanna Technical Service Department for current rates. Any materials returned for repair which are considered non-warranty may be serviced at hourly cost (excluding parts) following subsequent notification and approval of such.


In-House service Charges

  • This service charges applicable after warranty expiration
  • During warranty period In-House servicing is free. In case if there is any part needed to be replaced would be charged extra.
  • This are basic service charges for per meter. if any spare parts found faulty during inspection then that spare part charges will be extra.
  • In-House servicing charges are applicable for servicing done at HANNA INDIA, Head Office.
  • This is not applicable to consumables and electrodes.
  • In case if you are looking for field service then please contact HANNA INDIA TECHNICAL DEPARTMENT for more information about charges. tech@hannainst.in
  • To know more about on-site demo/installation charges, please contact tech@hannainst.in or support@hannainst.in
 
Service Charges
750 INR + service tax Testers : HI98107,HI98108,HI98301 to HI98304,HI98308,HI98309
Temp. Checkers : HI985XX Series and other
Checker Colorimeters : HI7XX series and other
 
 1000 INR +service tax Waterproof testers : HI98127,HI98128,HI98129,HI98130,HI98131,HI98311,HI98312, HI98120,HI98121 and other 
 
2500 INR +service tax Benchtop Metes : HI22XX series & HI3XXX series,HI839800 and other
Portable Meters : HI98190,HI98192,HI98193,HI981XX series and other
Portable Photometers :HI967XX series BL series Mini-Controllers and other
3500 INR + service tax Multiparameter Meters : HI98194,HI98195,HI9829,HI83099,HI83200,HI5XXX , HI45XXX Series HI833XX Series and other
 
 5000 INR + service tax Titrators & IRIS Spectrophotometers
 
 
 

In-House Factory calibration charges

  • Applicable for servicing/calibration done at HANNA INDIA, Head Office.
  • In case if you are looking for field service/calibration, then please contact HANNA INDIA TECHNICAL DEPARTMENT for more information about charges. tech@hannainst.in
 
Item Description SAC Code GST Amount in INR
HI-FCAL-IN In-House Factory calibration for top HI2XXX ,HI3XXX & HI5XXX series meter 998719 18% 2500
HI-FCAL-OUT Out-Side Factory calibration for top HI5XXX series meter 998719 18% 5000
HI-TITFCAL-IN In-House Factory calibration charges for Titrators 998719 18% 5000
HI-TITFCAL-OUT Out- Side Factory calibration for Titrators 998719 18% 10000

 

 

IQ/OQ/PQ Test/Calibration Certificate Certification Charges

 
Item Description SAC Code GST Amount in INR
HI-IQ-PORT IQ/OQ/PQ for Portable Meters ,(Only certificate, duly filled) For Onsite/field testing & certification ,charges will be extra. 998719 18% 600
HI-IQ-BENCH IQ/OQ/PQ for Bench top 2XXX & 3XXX series meter, (Only certificate, duly filled), For Onsite/field testing & certification charges will be extra. 998719 18% 800
HI-IQ-RESERCH IQ/OQ/PQ for HI4XXX & HI5XXX series meter,(Only certificate, duly filled), For Onsite/field testing & certification charges will be extra. 998719 18% 1000
HI-IQ-SPECTRO IQ/OQ/PQ for Spectrophotometer, (Only certificate, duly filled), For Onsite/field testing & certification charges will be extra. 998719 18% 1500
HI-IQ-TITR IQ/OQ/PQ for Titrators, (Only certificate, duly filled), For Onsite/field testing & certification charges will be extra. 998719 18% 3000


Product Return and Exchange

Returning Merchandise:

Should an instance occur when a product may need to be returned for exchange or credit, or should a discrepancy occur in a packing slip, Hanna must be contacted to obtain a Return Goods Authorization (RGA) Number. Please follow these steps:

1. Within 30 days of receipt of merchandise call Hanna’s Technical Service Department to obtain a RGA number.

2. Hanna will issue a Return Goods Authorization Number.

3. The number must be clearly marked on the outside of the package being returned. Shipments without a RGA Number will be refused.

4. Credit returns may be subject to a 25% restocking fee.


Terms and Conditions

Return shipments must meet the following requirements to be accepted for credit:

1. Products must be returned in the original packaging with labeling not defaced. All items returned will be inspected for credit worthiness. Credit will only be issued for product returned in like-new condition. No credit will be issued for product, which is not received in like-new condition.

2. All freight charges are the responsibility of the customer.

3. All chemicals and reagents being returned must be packaged in accordance with the laws and regulations of the governing country. Only unopened chemicals and reagents may be returned.


Hanna instruments® reserves the right to change or modify the design of its products at any time without advance notice